Frequently Asked Questions and Support
I have you covered
Can I cancel any time?
What do you do with my information?
The information we take during signup is used for that, and that only. With the exception of your email address, we will use that email updates regarding your membership.
We will never sell or give away your details.
What is your refund policy?
If you sign up for the membership and you are not entirely happy with the contents You can ask for a refund within the first 15 days of your first month. Each monthly payment after that, is subject to 3 days refund.
What if I'm having a problem with the website?
Yes, via your account page at bottom you can cancel or pause your account at any time. There is no minimum contract.
Is your website safe and secure?
My whole website is encrypted, it has a security certificate. You can tell this by the green padlock at the top left of the URL.
What type of payments do you take?
I take PayPal and Stripe. Either of these can take credit card. If you are paying by credit card I would recommend Stripe, if you have a PayPal account I would recommend that. Both of these systems are secure and encrypted. I do not store your credit card information. That is handled by PayPal and Stripe.
What information do you store on my computer?
To recognise who you are when you are logged in I store a cookie in your browser cache. It is only used on this site, it has no tracking and I do not pass any permissions for the cookie to be used for anything else.
What if I have another question?
You can contact me on the link at the top of the page.